CLOUD 9 TAXI PRIVACY POLICY
Effective Date: June 10th 2026
Cloud 9 Taxi LLC ("Cloud 9 Taxi,” "Company,” "we,” "our,” or "us”) is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our mobile applications, websites, services, and transportation platform.
By using Cloud 9 Taxi services, you acknowledge that you have read and understand this Privacy Policy.
1. INFORMATION WE COLLECT
A. Information You Provide
We may collect information you provide directly, including:
Riders
Full name
Email address
Telephone number
Profile photo (if provided)
Payment information
Billing address
Account credentials
Drivers
Full name
Date of birth
Address
Telephone number
Email address
Driver’s license information
Vehicle information
Insurance information
Tax information
Background screening information
Banking information for payments
B. Location Information
To provide transportation services, we collect location information, including:
Riders
Real-time GPS location
Pickup locations
Destination locations
Real-time location while using the app (if enabled)
Drivers
Real-time GPS location
Route information
Vehicle movement data
Trip history
Location services may continue to operate while the application is running in the background, subject to your device settings.
C. Device Information
We may automatically collect:
IP address
Device identifiers
Mobile operating system
Browser type
App version
Device model
Mobile carrier
Language settings
Crash reports
Diagnostic information
D. Usage Information
We collect information regarding:
Trip requests
Completed trips
Cancellations
Ratings and reviews
Customer support interactions
Referral activities
Promotional participation
E. Communications
We may collect information related to communications between:
Riders and drivers
Users and customer support
Users and Cloud 9 Taxi
Where permitted by law, communications may be monitored or recorded for quality assurance, safety, fraud prevention, and dispute resolution purposes.
2. HOW WE USE INFORMATION
We use collected information to:
Provide transportation services
Match riders with drivers
Process payments
Verify identities
Conduct background checks
Improve platform performance
Prevent fraud
Investigate incidents
Respond to customer service inquiries
Comply with legal obligations
Send service-related communications
Conduct analytics and research
Enforce our Terms of Service
3. HOW WE SHARE INFORMATION
We may share information as follows:
Between Riders and Drivers
To facilitate transportation services, certain information is shared between riders and drivers, including:
First name
Pickup location
Destination
Trip information
Ratings and reviews
Service Providers
We may share information with trusted third-party providers that assist with:
Payment processing
Identity verification
Background checks
Cloud hosting
Analytics
Customer support
Marketing
Security services
Legal Requirements
We may disclose information if required to:
Comply with legal obligations
Respond to court orders
Cooperate with law enforcement
Protect public safety
Protect our rights or property
Business Transfers
In the event of a merger, acquisition, financing, asset sale, or other business transaction, user information may be transferred as part of that transaction.
4. DATA RETENTION
We retain personal information for as long as necessary to:
Provide services
Comply with legal requirements
Resolve disputes
Enforce agreements
Maintain business records
Certain information may be retained even after account closure where required by law or legitimate business needs.
5. PAYMENT INFORMATION
Payment transactions are processed through third-party payment processors.
Cloud 9 Taxi does not store complete payment card numbers on its own servers.
Payment information is handled in accordance with applicable payment card industry (PCI) security standards.
6. SAFETY AND SECURITY
We use information to promote safety by:
Conducting driver screening
Monitoring suspicious activity
Investigating complaints
Responding to emergencies
Assisting law enforcement where legally authorized
Cloud 9 Taxi may use location information and trip details to support safety investigations.
7. COOKIES AND TRACKING TECHNOLOGIES
Our websites and applications may use:
Cookies
Pixels
Analytics tools
Device identifiers
Similar tracking technologies
These technologies help us:
Authenticate users
Improve functionality
Analyze performance
Prevent fraud
Personalize experiences
8. YOUR PRIVACY RIGHTS
Subject to applicable law, users may have the right to:
Access personal information
Correct inaccurate information
Request deletion of information
Object to certain processing
Withdraw consent where applicable
Requests may be submitted through the contact information below.
9. ACCOUNT DELETION
Users may request account deletion by contacting Cloud 9 Taxi.
Certain information may be retained after deletion to:
Comply with legal obligations
Resolve disputes
Prevent fraud
Enforce agreements
10. CHILDREN’S PRIVACY
Cloud 9 Taxi services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
If we learn that such information has been collected, we will take reasonable steps to delete it.
11. DATA SECURITY
Cloud 9 Taxi implements administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy periodically.
Continued use of our services following updates constitutes acceptance of the revised Privacy Policy.
13. CONTACT US
cloud9taxillc@gmail.com
If you have questions regarding this Privacy Policy, please contact us using the information above.
