CLOUD 9 TAXI TERMS OF SERVICE
Effective Date: June 10th 2026
Welcome to Cloud 9 Taxi LLC ("Cloud 9 Taxi,” "Company,” "we,” "our,” or "us”).
These Terms of Service ("Terms”) govern your access to and use of the Cloud 9 Taxi mobile applications, websites, services, and transportation platform (collectively, the "Platform”).
By creating an account, accessing the Platform, or using our services, you agree to be bound by these Terms.
If you do not agree to these Terms, do not use the Platform.
1. THE CLOUD 9 TAXI PLATFORM
Cloud 9 Taxi provides a technology platform that connects individuals seeking transportation services ("Riders”) with independent transportation providers ("Drivers”).
Cloud 9 Taxi is not a transportation carrier, common carrier, taxi service, or employer of Drivers.
Drivers are independent contractors and are solely responsible for the transportation services they provide.
Cloud 9 Taxi does not guarantee the availability, quality, safety, legality, suitability, or timeliness of transportation services.
2. ELIGIBILITY
To use the Platform, you must:
Be at least 18 years of age.
Have the legal capacity to enter into binding agreements.
Provide accurate and complete registration information.
Maintain a valid payment method.
Cloud 9 Taxi reserves the right to refuse service or terminate accounts at its sole discretion.
3. USER ACCOUNTS
Users are responsible for:
Maintaining account security.
Protecting passwords and login credentials.
Restricting access to their account.
Promptly reporting unauthorized account use.
You are responsible for all activity occurring under your account.
4. RIDER RESPONSIBILITIES
Riders agree to:
Treat drivers respectfully.
Provide accurate pickup information.
Comply with all applicable laws.
Use reasonable care when entering, occupying, and exiting vehicles.
Avoid conduct that distracts drivers or compromises safety.
Riders may not:
Damage vehicles.
Consume illegal drugs.
Possess illegal weapons.
Threaten, harass, or assault drivers.
Engage in unlawful activity during a trip.
Cloud 9 Taxi reserves the right to suspend or permanently ban users for violations.
5. DRIVER STATUS
Drivers using the Platform are independent contractors and are not employees, agents, partners, or representatives of Cloud 9 Taxi.
Drivers maintain sole discretion regarding:
Whether to accept ride requests.
Whether to provide transportation services.
The operation and maintenance of their vehicles.
Nothing in these Terms creates an employment relationship.
6. FEES AND PAYMENT
Users agree to pay all applicable:
Base fares
Time-based charges
Distance-based charges
Booking fees
Tolls
Taxes
Airport fees
Cancellation fees
Cleaning or damage fees
By requesting transportation services, you authorize Cloud 9 Taxi and its payment processors to charge your designated payment method.
All charges are final unless otherwise required by law.
Cloud 9 Taxi reserves the right to correct pricing errors.
7. SURGE OR DYNAMIC PRICING
Pricing may vary based upon factors including:
Demand
Driver availability
Traffic conditions
Weather
Special events
Users acknowledge that fares may exceed standard pricing during periods of increased demand.
8. CANCELLATIONS
Cancellation fees may apply when:
A driver has accepted a ride request.
A rider cancels after a specified time period.
A driver arrives and cannot locate the rider.
A rider fails to appear for pickup.
Cloud 9 Taxi reserves the right to determine cancellation fees in its sole discretion.
9. DAMAGE TO VEHICLES
Users are responsible for damage caused to vehicles during transportation services.
Cloud 9 Taxi may assess charges for:
Cleaning
Repair costs
Property damage
Excessive messes
Bodily fluid cleanup
Supporting documentation may be required.
10. RATINGS AND FEEDBACK
Cloud 9 Taxi may implement rider and driver rating systems.
Users acknowledge that:
Ratings may affect access to the Platform.
Repeated poor ratings may result in suspension or deactivation.
Feedback may be reviewed for quality and safety purposes.
11. COMMUNICATIONS
By using the Platform, you consent to receive:
Emails
SMS messages
Push notifications
Service announcements
Security notifications
Message and data rates may apply.
Users may opt out of marketing communications but may continue to receive essential service communications.
12. SAFETY
Cloud 9 Taxi promotes safety but cannot guarantee the conduct of any user.
Users assume responsibility for exercising reasonable judgment when interacting with other users.
In emergencies, users should contact 911 or local emergency services immediately.
13. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
CLOUD 9 TAXI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
CLOUD 9 TAXI’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF:
(A) THE AMOUNT PAID BY THE USER FOR SERVICES DURING THE SIX MONTHS PRECEDING THE CLAIM; OR
(B) $100.
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY ASSERTED.
14. DISCLAIMER OF WARRANTIES
THE PLATFORM IS PROVIDED "AS IS” AND "AS AVAILABLE.”
CLOUD 9 TAXI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT
ACCURACY
RELIABILITY
AVAILABILITY
Cloud 9 Taxi does not guarantee uninterrupted or error-free operation.
15. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Cloud 9 Taxi LLC, its owners, officers, employees, contractors, and affiliates from claims, liabilities, damages, losses, costs, and expenses arising from:
Your use of the Platform.
Violation of these Terms.
Violation of law.
Injury to persons or property caused by your actions.
16. DISPUTE RESOLUTION
Any dispute arising from these Terms shall first be submitted to informal negotiation.
If unresolved, disputes shall be resolved through binding arbitration in Bonneville County, Idaho, except where prohibited by law.
Users waive the right to participate in class actions, class arbitrations, or representative proceedings.
17. TERMINATION
Cloud 9 Taxi may suspend or terminate access to the Platform at any time for:
Safety concerns
Fraud
Abuse
Violation of these Terms
Legal or regulatory requirements
Termination does not eliminate payment obligations incurred before termination.
18. INTELLECTUAL PROPERTY
All Platform content, trademarks, logos, software, graphics, and related materials are owned by Cloud 9 Taxi LLC or its licensors.
Users may not copy, modify, distribute, reverse engineer, or exploit Platform content without written permission.
19. GOVERNING LAW
These Terms shall be governed by the laws of the State of Idaho, without regard to conflict-of-law principles
20. CHANGES TO TERMS
Cloud 9 Taxi may modify these Terms from time to time.
Continued use of the Platform after changes become effective constitutes acceptance of the revised Terms.
21. CONTACT INFORMATION
Cloud 9 Taxi LLC
cloud9taxillc@gmail.com
By using the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service.
